Privacy Policy
PK Kitchens (“PK Kitchens”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make an enquiry or use our services.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
1. About PK Kitchens
PK Kitchens provides kitchen and related services in Pretoria and surrounding areas, including:
- Menlyn
- Faerie Glen
- Lynnwood
- Garsfontein
- Montana
- Pretoria North
- Pretoria East
- Other surrounding Pretoria suburbs
Contact Details
Phone: (084) 041-6587
Email: info@pkkitchens.co.za
For any privacy-related enquiries, requests or complaints, please contact us using the details above.
2. Personal Information We May Collect
Depending on how you interact with PK Kitchens, we may collect information such as:
- Your full name
- Telephone or cellphone number
- Email address
- Physical address or suburb
- Property or project location
- Details about your kitchen, renovation or project
- Information submitted through website contact or quotation forms
- Photographs or measurements you send to us relating to a project
- WhatsApp messages and enquiries
- Email correspondence
- Details required to prepare quotations, invoices or provide services
- Information relating to payments or transactions
- Website usage information
- IP address
- Browser and device information
- Cookie information
- Any other information that you voluntarily provide to us
We aim to collect only information that is reasonably necessary for the purpose for which it is required.
3. How We Collect Your Information
We may collect personal information when you:
- Complete a contact form on our website
- Request a quotation
- Call us
- Email us
- Contact us through WhatsApp
- Communicate with us through social media
- Request information about our products or services
- Become a customer
- Supply information required for a kitchen design, installation or other project
- Browse or interact with our website
- Provide information directly to one of our representatives
Some technical information may also be collected automatically when you visit our website.
4. Why We Use Your Personal Information
PK Kitchens may use your information to:
- Respond to enquiries
- Contact potential customers
- Arrange consultations or appointments
- Prepare quotations
- Discuss kitchen requirements, designs and installations
- Provide requested products or services
- Communicate regarding an existing project
- Process orders or service requests
- Issue invoices and other business documentation
- Maintain customer records
- Provide after-sales support
- Improve our services and website
- Respond to complaints or queries
- Prevent fraud or misuse of our website
- Meet accounting, tax, regulatory and legal obligations
- Maintain records where required by law
- Send marketing communications where legally permitted
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
5. Website Enquiries and Quotation Requests
When you submit an enquiry or quotation request through our website, we may ask for information including your:
- Name
- Contact number
- Email address
- Suburb or project location
- Type of service required
- Project requirements
- Message or additional information
This information is used primarily to contact you and assist with your request.
Submitting an enquiry does not automatically create a contractual relationship between you and PK Kitchens.
6. WhatsApp Communication
If you contact PK Kitchens through WhatsApp, we may receive information associated with your WhatsApp account, including your:
- Name
- Mobile number
- Profile information made available to us
- Messages
- Photographs
- Documents
- Project information
Information submitted through WhatsApp may also be subject to WhatsApp’s own privacy practices and terms.
We may retain relevant WhatsApp conversations where reasonably necessary for customer service, quotations, project management or business records.
7. Email Communication
If you contact us by email, we may retain your email address, correspondence and information contained in your messages where reasonably necessary to:
- Respond to your enquiry
- Maintain project records
- Provide customer support
- Prepare quotations or invoices
- Maintain appropriate business records
Our primary contact email is:
8. Cookies and Website Technology
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can help a website operate correctly and provide information about how visitors use the website.
Cookies may be used for purposes such as:
- Essential website functionality
- Security
- Remembering website preferences
- Website traffic measurement
- Analytics
- Improving website performance
- Measuring advertising effectiveness, where applicable
You can usually control or delete cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of the website.
9. Website Analytics
We may use website analytics or similar services to understand how visitors interact with our website.
These services may collect information such as:
- Pages visited
- Approximate location
- Device type
- Browser type
- IP address
- Time spent on the website
- Referring website or search engine
- Interaction with website features
This information helps us improve the performance, usability and effectiveness of our website and marketing.
10. Sharing Personal Information
PK Kitchens does not sell your personal information.
We may share information with trusted service providers where reasonably necessary for our business operations.
These may include service providers involved in:
- Website hosting
- Email hosting
- Website maintenance
- Accounting
- Payment processing
- Customer communication
- IT support
- Cloud storage
- Analytics
- Marketing
- Professional or legal services
Where appropriate, these parties are expected to process personal information only for legitimate purposes and to take reasonable measures to protect it.
We may also disclose information where:
- Required by law
- Required by a court order
- Requested by a lawful regulatory or government authority
- Necessary to establish or defend a legal claim
- Necessary to protect our rights, customers or business
11. Payment Information
Where payments are processed through third-party banks, payment gateways or other payment service providers, the relevant provider may collect and process payment information according to its own terms and privacy policy.
PK Kitchens does not intentionally retain complete bank card information unless specifically required for a lawful business purpose and handled through an appropriate secure system.
12. Direct Marketing
Where permitted by law, we may contact existing or prospective customers regarding:
- PK Kitchens services
- Kitchen products
- Promotions
- Special offers
- Relevant company news
Where consent is required, marketing communications will be sent only after appropriate consent has been obtained.
You may request that we stop sending direct marketing communications at any time.
You can do so by contacting:
or
(084) 041-6587
13. How We Protect Your Information
PK Kitchens takes reasonable technical and organisational measures to protect personal information against:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
Measures may include appropriate password protection, access controls, website security systems, secure hosting practices, software updates and limiting access to information to people who reasonably require it.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law.
Certain information may need to be retained for purposes including:
- Accounting
- Taxation
- Warranty records
- Contracts
- Quotations
- Customer service
- Legal requirements
- Dispute resolution
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it.
15. Your Rights
Subject to POPIA and other applicable laws, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion or destruction of information where legally appropriate
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Submit a complaint regarding the processing of your information
To exercise any of these rights, contact:
Email: info@pkkitchens.co.za
Phone: (084) 041-6587
We may need to verify your identity before providing access to, correcting or deleting personal information.
16. Children’s Personal Information
Our website and services are not specifically intended to collect personal information directly from children.
Where personal information relating to a child is required for a legitimate purpose, it should normally be supplied or authorised by a parent, guardian or other legally authorised person where required by law.
17. External Websites and Links
Our website may contain links to external websites or services, including platforms such as social media services, WhatsApp or other third-party websites.
PK Kitchens does not control the privacy practices of independent third-party websites.
We recommend reviewing the privacy policy of any external website or service that you use.
18. Social Media
If you interact with PK Kitchens through platforms such as Facebook, Instagram, WhatsApp or other social networks, information you provide may also be processed by the relevant platform.
Those platforms operate according to their own privacy policies and terms.
19. Cross-Border Processing
Some service providers used to operate our website, email, cloud systems, analytics or other online services may store or process information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements.
20. Security Incidents
If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate and manage the incident.
Where required under applicable law, relevant affected parties and/or the appropriate regulatory authority will be notified.
21. Complaints
If you believe that your personal information has been processed improperly, please contact PK Kitchens first so that we can attempt to resolve your concern.
PK Kitchens
Phone: (084) 041-6587
Email: info@pkkitchens.co.za
Service Area: Pretoria, Gauteng, South Africa
You may also have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator South Africa
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
22. Changes to This Privacy Policy
PK Kitchens may update this Privacy Policy from time to time to reflect:
- Changes to our website
- Changes to our services
- Changes to the way we process personal information
- Changes to applicable laws or regulatory requirements
The latest version will be published on our website with an updated revision date.
We encourage visitors to review this Privacy Policy periodically.
23. Contact PK Kitchens
If you have any questions about this Privacy Policy, the information we hold about you or how your personal information is processed, please contact us.
PK Kitchens
Location: Pretoria, Gauteng, South Africa
Service Areas: Menlyn, Faerie Glen, Lynnwood, Garsfontein, Montana, Pretoria North, Pretoria East and surrounding areas.
Phone: (084) 041-6587
Email: info@pkkitchens.co.za
Privacy Policy Last Updated: 2 September 2026
© 2026 PK Kitchens. All Rights Reserved.